Order Processing
Orders typically require 3–5 business days to process before shipment.
We do our best to ship orders as quickly as possible. Processing times may vary depending on product availability.
Shipping & Delivery
We currently ship within the United States only.
We offer free shipping on eligible orders. Once dispatched, estimated delivery time is 7–10 business days.
Please note that holidays, severe weather, and unexpected circumstances may affect delivery times.
Pre-Orders & Backorders
If your order contains pre-ordered or backordered items, available products may be shipped separately. The remaining items will be shipped once they become available.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 1–3 business days for tracking information to update.
Shipping Address
Customers are responsible for providing an accurate shipping address. If you notice an error, please contact our customer service team immediately. Address changes cannot be guaranteed once an order has been processed or shipped.
Returns
Customers are responsible for return shipping costs unless otherwise stated. Please refer to our Refund Policy for details.
Lost or Stolen Packages
If tracking confirms delivery but you cannot locate your package, please contact the shipping carrier for assistance.
For further help, please contact our customer service team.
Contact: fengyun.euro@gmail.com