Order Cancellation
You may request to cancel your order within 48 hours of placing it.
Once an order has been processed or shipped, cancellation may no longer be possible.
Approved refunds will typically be processed within 3–5 business days to your original payment method. Your bank or payment provider may require additional time to post the refund.
Returns
Our return policy lasts 30 days from the delivery date.
To be eligible for a return, items must be unused, uninstalled, undamaged, and in their original packaging.
Please contact our customer service team before returning any product. Returns sent without prior approval may not be accepted.
Items that have been installed, used, modified, or damaged due to improper handling are not eligible for return.
Damaged or Defective Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 72 hours of delivery and provide photos or videos showing the issue.
Our team will review the case and assist with an appropriate solution.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or an approved defective or incorrect item claim.
Original shipping costs are non-refundable unless otherwise required by law.
We recommend using a trackable shipping service when returning items. We are not responsible for return packages lost during transit.
Contact Us
For cancellation, return, or refund inquiries, please contact:
Euroup Parts
Email: fengyun.euro@gmail.com