Privacy Policy

Euroup Parts respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

SECTION 1 – INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Personal Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, payment status, and transaction information.
Vehicle Information: Vehicle make, model, year, VIN, and photos voluntarily provided for product compatibility verification.
Technical Information: IP address, browser type, device information, and website browsing activity.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Process payments, returns, and refunds.
Verify vehicle compatibility and provide product assistance.
Respond to customer inquiries.
Improve our website and shopping experience.
Send promotional emails and product updates, where permitted by law.

You may unsubscribe from marketing emails at any time.

SECTION 3 – CONSENT

By providing your personal information when placing an order, requesting delivery, or contacting us, you consent to its collection and use for those purposes.

For marketing communications, we will obtain consent where required by law.

You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

SECTION 4 – SHARING YOUR INFORMATION

We may share your personal information with trusted third-party service providers when necessary to operate our business, including:

Shopify, our e-commerce platform.
Payment processors.
Shipping and delivery companies.
Website analytics and advertising providers.
Customer service and email marketing platforms.

We may also disclose information when required by law or necessary to protect our legal rights.

We do not sell personal information for monetary consideration. Certain advertising technologies may involve the sharing of information as defined by applicable privacy laws.

SECTION 5 – SHOPIFY AND PAYMENT SECURITY

Our online store is hosted on Shopify, which provides the platform for our online sales and transactions.

Payments are processed through Shopify Payments or other supported third-party payment providers. We generally do not store full credit card numbers or security codes on our own systems.

Shopify and payment providers use security measures designed to protect customer and transaction information.

SECTION 6 – COOKIES

Our website uses cookies and similar technologies to:

Remember shopping cart contents.
Maintain website functionality.
Understand website traffic and visitor behavior.
Improve customer experience.
Support advertising and marketing activities.

You can manage or disable cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect website functionality.

SECTION 7 – DATA SECURITY AND RETENTION

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to fulfill orders, provide customer service, meet legal obligations, and resolve disputes.

However, no method of electronic transmission or storage is completely secure.

SECTION 8 – YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of certain targeted advertising or sharing activities.
Withdraw consent for marketing communications.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To exercise your applicable privacy rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.